Privacy Policy

1. Introduction

Munters ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect information gathered through our website (munters-airtreatment.com) and related services.

2. Information We Collect

2.1 Information You Provide

When you submit an inquiry form, request a quote, or contact us, we collect:

• Name and job title
• Company name and industry
• Email address and phone number
• Country or region
• Project details and product interests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent, and referral source
• Device identifiers

3. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide quotations
• Process orders and deliver products and services
• Send technical documentation and product updates you have requested
• Improve our website functionality and user experience
• Comply with legal obligations and industry regulations

4. Data Sharing

We do not sell your personal information. We may share your data with:

• Authorized distributors and service partners in your region (to fulfill your inquiry)
• Third-party service providers who assist with website hosting, email delivery, and analytics
• Legal authorities when required by law or to protect our rights

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, typically for a period of 3 years from your last interaction with us. Technical data such as quotations and order records may be retained longer as required by applicable commercial and tax laws.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Cookies

Our website uses essential cookies for basic functionality and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), access controls, and regular security assessments.

9. International Transfers

As a global company, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where applicable.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Data Protection team at [email protected] or write to: Munters, Data Protection Officer, 1250 Industrial Parkway, Charlotte, NC 28217, USA.